Customer Care

  • Your Order

    Placing an order, view and track the progress of your order.

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  • Shipping & Handling

    Information on duties, taxes, and tracking order delivery.

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  • How to Shop

    Find and order your jewelry from sustainable designers.

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  • Latest Promotions

    Stay in the loop with the latest promotions.

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Payment Information

Pricing and Currency

Item prices may vary depending on the destination country or region and the currency used to pay for the item(s).

To ensure the most accurate pricing, taxes, and delivery fees while browsing, please select the desired shipping country at the bottom of any page.

Payment Method

The Future Rocks accepts payment via Visa, MasterCard, American Express, Apple Pay, and Google Pay. Customers shopping from Belgium and Netherlands can also pay via Bancontact or iDEAL.

You must comply with the ‎terms of all agreements between you and any third-party payment ‎processors. If you have any ‎disputes regarding processing your payment, you must deal ‎directly with those third parties to ‎resolve the conflicts. You authorize ‎us to charge all amounts to the ‎payment method details you provide to us. You represent and warrant that each ‎credit card or other ‎payment method you use for payment to us belongs to you, and you have the right to place charges on the credit card or other payment method.‎

Charging Your Card

When placing an order, the funds allocated for that purchase will be temporarily on hold -- this is the standard pre-authorization period. While this is not an official charge, it is a step towards ensuring sufficient funds are in the account to complete the transaction.

Upon order approval, we will officially deduct the amount owed from your account. The initial pre-authorization charge will automatically void once order processing commences.

Canceling an order will result in the immediate voiding of the transaction. Please note that it may take your bank additional time to allocate the funds back into the account and update your statement.

Personal Data

As an online retailer, data and information security are of the utmost importance to us. Our systems are thorough, secure, and rigorous, ensuring that all personal data shared is protected and explicitly confidential.

All personal data shared during order placement is according to our Privacy Policy.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Other inquiries? Let's chat.

Please email us at