Customer Care

  • How to Shop

    Find and order your jewelry from sustainable designers.

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  • Your Order

    Placing an order, view and track the progress of your order.

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  • Payment Information

    The Future Rocks supports easy and convenient payment.

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  • Latest Promotions

    Stay in the loop with the latest promotions.

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Shipping & Handling

Shipping Information

Once your order ships, you will receive an e-mail with your order's tracking information*, allowing you to keep tabs on the progress of your delivery.

*Please note: tracking information is made available online up to one business day after dispatch.

Duties and Taxes

If the final price includes duties and taxes at check out, you will not be required to pay any additional fees on delivery.

Your local customs authority determines duties, taxes, and fees, and payment of these fees is obligatory if you wish to obtain your order.

For further information, please consult your local customs office.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Other inquiries? Let's chat.

Please email us at