Customer Care

  • How to Shop

    Find and order your jewelry from sustainable designers.

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  • Your Order

    Placing an order, view and track the progress of your order.

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  • Payment Information

    The Future Rocks supports easy and convenient payment.

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  • Shipping & Handling

    Information on duties, taxes, and tracking order delivery.

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Latest Promotions


One-time use for each customer account.

Discount codes are reserved for registered customers.


Promotion Terms

Valid on selected brands and items only

Valid for a limited time only

Available in selected countries only

The Future Rocks reserves the right to withdraw or amend promotions at any time.

Any promotional discount or promotional code is non-transferable.

Our general Terms and Conditions govern any purchase under all promotions.

Discount Codes

Manual code

Manually enter the promotional code (promo code) at checkout.

When minimum spend applies, you must spend the amount in a single transaction.

Expired promotional discounts

Our Customer Care team is unable to reactivate expired promotional discounts.

Free Shipping

Free delivery is available as a conditional delivery option.

Free shipping promotion valid on each order totalling over USD:300, CAD:300, HKD:2400, EUR:300, JPY:50000, CHF:300, GBP:300, TWD:10000, MOP:2400, AUD:500, NZD:500, SGD:500, KRW:500000, SEK:3500, AED:1200

This promotion can be used with other discounts when eligible. 

The Future Rocks reserves the right to withdraw or amend this promotion at any time.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Other inquiries? Let's chat.

Please email us at