Customer Care

  • Your Order

    Placing an order, view and track the progress of your order.

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  • Payment Information

    The Future Rocks supports easy and convenient payment.

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  • Shipping & Handling

    Information on duties, taxes, and tracking order delivery.

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  • Latest Promotions

    Stay in the loop with the latest promotions.

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How to Shop

Finding a specific item: Click the magnifying glass icon on the page's top left (top right on mobile). A search box will appear; enter an item description, and results will automatically filter accordingly.

Browsing designers: On a desktop browser, mouse over 'Designers" on the main navigation. Select the Menu icon in the top left corner on a mobile device and tap 'Designers.' 

Browsing categories: On a desktop browser, mouse over 'Jewelry" on the main navigation. Select the Menu icon in the top left corner on a mobile device and tap 'Jewelry' to view subcategories. 

Checkout

To select an item for purchase, choose option(s) and then ADD TO CART; CHECK OUT from the cart to start the purchasing process.

Note: Adding items to the cart or Wishlist does not reserve them.

When reviewing an order on the cart page, unwanted items can be removed by clicking or tapping the x beside the product. 

CHECKOUT leads to the final stage of the process.

On the Check Out Page:

Provide a shipping and billing address

Choose the preferred type of shippingInput a method of payment

Review your purchases one last time before placing your order

Once your purchase is complete, we will send e-mail confirmation to the address on file. This e-mail acts as an invoice and includes your order number.

For more details on the order process, please click here.

Creating a Wishlist

Log in or create an account to make a Wishlist. 

The Wishlist is not available for guest customers.

Adding items to a Wishlist: to add items to a Wishlist, click on the product you want to add. Choose and select 'Add to wishlist.' Click or tap on 'Remove from wishlist' to reverse this selection. 

Please note: Putting items on your Wishlist does not reserve them. The item will still be available for purchase by other customers.

View Wishlist: 

Click the 'Wishlist' tab from your account page. Use this page to modify the current Wishlist by removing items or adding them to the cart for purchase.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Other inquiries? Let's chat.

Please email us at contact@thefuturerocks.com