Customer Care

  • How to Shop

    Find and order your jewelry from sustainable designers.

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    Information on duties, taxes, and tracking order delivery.

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Your Order

When you shop at The Future Rocks, you’re shopping items from international jewelry brands that value sustainable and conscious practices. Discover future-forward jewelry made from innovative materials like lab-grown diamond, recycled metal and more.

Placing an Order

You can create an account or proceed with guest checkout.

Creating an account provides you with the ability to:

Keep track of current orders and view previous purchases.

Save your billing and shipping information to place orders conveniently.

Manage your wishlist to place orders conveniently.

All orders are subject to acceptance and availability. By placing an order, you agree that:

you have reached the age of majority in your jurisdiction,

all details you provide to The Future Rocks are true and accurate,

you are an authorized authorized user of the credit or debit card used to place your order, and

there are sufficient funds in your payment method to cover the order's cost.

Order Confirmation

Once you place an order, we will send an order confirmation to the e-mail address provided at checkout. The order confirmation* is an invoice and includes all your relevant order details.

*Note that this is not an acceptance of your order but a confirmation that we have received your order. 

We will send an order dispatch confirmation to your e-mail address which will be our acceptance of your order creating a legally binding sales contract between you and The Future Rocks subject to and per our Terms & Conditions. If we dispatch your goods separately, we may send you a confirmation, and there will be a separate contract for each.

Until such point, you can contact us and cancel your order, except for made-to-order items, with any payment you made for ordered goods refunded. Following acceptance, you can only cancel your order per your cancellation rights in our Refund Policy.

Canceled orders, for any reason, including if we cannot accept your order, then any payment you made for ordered goods will be refunded, and there will be no contract between you and The Future Rocks. 

Please note: we reserve the right to limit quantities per order or customer for exclusive releases.

If you’ve received your order confirmation and have any concerns, please get in touch with us, and we will be happy to help you make modifications where and to the extent possible.

Order Processing

Standard order processing takes up to 2 business days*.

Orders placed after 11:00 AM (EST) may be processed the following business day, and orders placed on weekends and holidays will be processed the following business day starting at 8:00 AM (EST).

*During peak periods, processing times may exceed two business days.

Modifying or Cancelling Your Order

Modifying or canceling an order is possible if the item(s) has not yet entered into manufacturing or has not shipped.

To modify or cancel your order:

Contact our Customer Care team if you would like to make changes to your existing order.

Our Customer Care team will help facilitate feasible changes before the order enters the shipping queue.

Checking Your Order Status

To verify an order’s status:

Log in to your account and click on the Orders tab on the left-hand side. Under status, your order* is either Received, In Process, or Shipped.

*Please note: we will update the status of your order throughout your order’s progress.

Here are the definitions of each stage:

Received: You have successfully placed an order in the queue for processing.

In Progress: Your payment method has been approved, and we will prepare your order.

Shipped: We’ve packaged your order, and a tracking number is available. From this point on, you will be able to track your package’s progress as it makes its way to you.

Can't find what you're looking for?

Send us an email to tell us what's up and someone from our Customer Service team will get back to you as soon as possible. Be sure to include your order number (if you have one).

Other inquiries? Let's chat.

Please email us at contact@thefuturerocks.com